To Ensure the best Warranty Support to Quantum Hi-tech Customers, Dealers, Distributors the Warranty policy has been made and to have a crystal clear idea about the warranty, thereby feel privileged and proud of owning a QHM product.
THE TERM WARRANTY IS APPLICABLE ONLY IF :
- The product has a genuine warranty sticker and serial no stickers(in some cases); both should be intact and not tampered.
- If the product is not physically damaged/tampered/burnt. (Like broken corners, visible cracks, connector pins damaged, rusted, wetted, burnt etc).
- Physical damage has to be decided by the Quantum Hi Tech Authorized Services Centers.
- If the product is within the warranty period (applicable warranty period varies based on product categories as specified below).
- The product claimed for warranty is already been attempted for repair (other than any Quantum Hi Tech Authorized Services Centers), then the warranty is void, and product will be considered as no warranty.
- Ensure that any Remarking / modifying of the original product brand label or date should not done in product. If any tempering found product will consider as Out of warranty.WARRANTY PERIOD FOR DIFFERENT PRODUCTS ARE AS GIVEN BELOW TABLE:
|ALL KEYBOARD & COMBO’S||1 YEAR|
|QHM KEYBOARD & COMBO’S||1 YEAR|
|QHM MOUSE||1 YEAR|
|QHM WEB CAMERA||1 YEAR|
|QHM USB SPEAKER||1 YEAR|
|QHM CARD READERS||1 YEAR|
|QHM SOUND CARD||1 YEAR|
|QHM ADDON CARDS||1 YEAR|
|QHM EARPHONE||1 YEAR|
|QHM Headsets||1 YEAR|
|QHM USB HUB||1 YEAR|
|QHM NOTEBOOK COOLING PAD||1 YEAR|
|QHM THINCLIENT||1 YEAR|
|QHM USB DATA CABLE||1 YEAR|
|QHM POWER BANK||1 YEAR|
|QHM TV TUNER||1 YEAR|
|QHM CCTV CAMERA & DVR||1 YEAR|
DOA (DEAD ON ARRIVAL):
- Product found defective or not working immediately on purchase, or within 7days of purchase will be treated as a DOA.
- Invoice copy of the purchase bill will be necessary to claim a DOA case, if not available then the warranty sticker date will be treated as purchase date and the sticker should be 100% intact and not tampered . (has to be liberal on the same and should insist for bill copy only if necessary).
- If the product is found defective after checking by the QHM Authorized Services Centre then a new product will be issued against the faulty product, but packing and accessories would not be replaced. (has to give brand new box pack pc if customer insist for the same).
- In case of physical damage of the product it will not be treated as DOA. Even if customer claims warranty after few minutes of purchase.
- In some emergency cases QHM distributor also can take decision and can replace the product but the distributor has to keep all above DOA T&C in his mind.
RMA (RETURN MERCHANDISE AUTHORIZATION):
- The service centre shall repair the defective Product and return it back, within 15 working days from the day the defective product been received (Date mentioned on the receipt).
- If the defective product is not repairable, QHM will provide an equivalent product or an upgrade product (with a nominal actual difference). In case no availability of the product, QHM will arrange the product from the market or a credit note will be issued based on the current market value of the same Product.
- Credit note would be issued at market rate or invoice rate whichever is lower.
- In case of credit, note customer has to deposit all the accessories of the product which were there at the time of buying the product or nominal charges as per actuals would be deducted for the same.
- In case of transportation damages i.e. material sent directly by customers/dealers to QHM (service centre), QHM (service centre) would not be responsible and would be treated as out of warranty because of physical damage.
CID (CUSTOMER INDUCED DAMAGE):
- Damaged products will be accepted for repairing only if it is possible (to be decided by QHM (service center) and repair will be done on a chargeable basis.
- If the product is repaired, the customer or dealer will be charged for the spares, repairing, servicing cost and it would be informed to the customer before repair.
- In case the product is not repaired will return the same defective product to the customer or dealer.
- In COD case, the repairing MAY TAKES UPTO 20 working days from the receipt of the defective product.
- A warranty of max 3MONTHS would be given on the product after getting repaired on the chargeable basis from QHM.
*Terms and conditions of warranty are subjected to change without notice.