General Returns Policy

1: Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories or different from their description on the product detail page on https://www.quantumhitech.com/

2: Return will be processed only if:

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

 

3: If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Quantum Hi-Tech shall not be liable in any manner for any misuse or usage of such information.

4: Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or colour of the product ordered or incorrect product ordered.

5: Products marked as “non-returnable” on the product detail page cannot be returned.

6: Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.

 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

 

Category

Return Policy

Headphones, Speakers, Web Camera, Computer Accessories, Power Supplies, Cooling Pad, Mobile Accessories, GamePad.

7 Days Replacement/Refund policy (for paid orders only) 7 Days Replacement policy for COD orders. No Refund on COD-based orders. This item is eligible for a free replacement, within 7 days of delivery, in the unlikely event of the damaged, defective or different item delivered to you.   Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.   For a few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide a resolution.   Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

What are the return guidelines?                                                        

Following are the return guidelines:

Your address and the item that you wish to return must be eligible for return.

If the return is not eligible for Pickup, a Self-Return option will be given.

Once the return is received, you will, in accordance with, be issued a refund to your original payment method.

 

Can my order be replaced? 

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.