Frequently Asked Questions

Why should I buy from Quantum Hi-Tech?

Quantum offers a wide range of electronic gadgets, appliances and IT peripherals that helps you live a smarter and technologically proficient life. The following are the primary services that we provide you with:

Safety and Security

Quantum Hi-Tech provides apex security measures when it comes to transactions or the delivery of items. Our secured payment gateway is fully responsive with multi-layered protection which keeps all your private information safe from third parties. Your goods are delivered to your doorstep at the right time as we bestow the best shipping services.

Authenticity

We ship directly from our brand’s warehouse without the participation of any intermediator/middle-seller. Hence, authenticity is always guaranteed.

No Hidden Costs

Quantum Hi-Tech does NOT charge any additional/hidden costs post-checkout. The price mentioned on the website is the final price and that’s the amount you’re required to pay.

NOTE: Please check carefully for any additional delivery charges.

Payment Options

Our payment gateway options are quite flexible and varied. We provide you with multiple options to transact the amount in exchange for the item(s) you wish to purchase. One way to pay is via our payment partner CCAvenue, which is a compliant and encrypted payment gateway option to choose from. Here you’ll come across multiple options including:

  • Credit Card
  • Debit Card
  • Net Banking
  • Wallet
  • UPI
  • PayTM
  • EMI options

 

You will also get (most of) the above options if you choose Cash Free as a mode of payment. The last option is Cash on Delivery (CoD) if you wish to pay after your item is delivered.

How many days does it take to ship an order once it is confirmed?

The shipping duration ranges from 1-2 working days from the day the order was placed.

Will I receive any updates for my order?

Yes, you’ll get continuous updates via text messages and/or e-mails from the moment you place the order until the time it is delivered.

What are the factors of the Return and Refund Policy?

Quantum Hi-Tech follows a rigorous Return and Refund Policy. Click here to read the complete guidelines.

How will we receive our refund and in how many days?

Quantum Hi-Tech provides a fixed return policy on the returnable item given if the necessary conditions are met. Following are the basic factors to make a note of:

  • Quantum Hi-Tech items are eligible for a free replacement within 10 days of delivery in the unlikely event of a damaged, defective or different item being delivered to you.
  • Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
  • For a few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide you with a resolution.

Does Quantum Hi-Tech provide a GST invoice?

Yes, Quantum Hi-Tech provides GST invoices when you’re buying items from our website. You can find the Tax breakup at the Checkout as well in the handbill which you’ll receive with the delivered product.

In case of any query, whom shall I contact?

Our Customer Service is always helpful and proactively ready to hear out any grievances that you’re facing and provide you with the most appropriate solutions. For any product related query or service related issue, feel free to call us at +91 8860778888 (Monday to Saturday 10 am to 7 pm) or feel free to write us at support@qhmpl.com.

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